Privacy Policy

Introduction

Rooftop Relief Roofing ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number (including mobile), and mailing address.
• Property Information: Address, zip code, and details about your roofing or exterior needs.
• Service Preferences: Type of service requested (e.g., roof repair, replacement, storm damage).
• Communications Data: Records of your communications with us, including SMS/text messages, emails, and phone calls.
• Website Usage Data: IP address, browser type, pages visited, and other analytics information collected via cookies and similar technologies.

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and service requests.
• To schedule inspections, estimates, and service appointments.
• To send SMS/text message communications regarding your project, appointment reminders, and service updates.
• To process insurance claims on your behalf when applicable.
• To improve our website, services, and customer experience.
• To comply with legal obligations and enforce our terms.

SMS/Text Messaging

When you provide your phone number and opt in to receive text messages, we may send you SMS communications related to your roofing project, appointment confirmations, service updates, and follow-up communications. Message frequency varies. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us at the information below.

Data Sharing & Disclosure

We may share your information with:

• Service Providers: Third-party companies that assist us in operating our business (e.g., CRM systems, scheduling tools, payment processors).
• Insurance Companies: When assisting with insurance claims on your behalf.
• Legal Requirements: When required by law, court order, or governmental regulation.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.

Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal requirements.
• Opt out of SMS communications by replying STOP at any time.
• Opt out of marketing emails by clicking the unsubscribe link in any email.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: